Last updated: 1 January 2026 | Applies to all telor33 accounts and services
telor33 ("telor33", "we", "us", "our") is committed to protecting the privacy and personal data of all Members and visitors to the telor33 platform at telor33.org ("the Platform"). This Privacy Policy explains how telor33 collects, uses, stores, and discloses personal data in connection with the provision of our online casino, sports betting, and gaming services ("the Services") to players in Malaysia and other eligible jurisdictions.
This Policy is to be read alongside our Terms & Conditions and Responsible Gaming policy, each of which forms part of the agreement between you and telor33. By registering an account or using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.
telor33 is the data controller responsible for your personal data collected via the Platform. For the purposes of applicable data protection legislation, telor33 determines the purposes and means by which personal data is processed. Our designated data protection contact can be reached at [email protected] for any privacy-related inquiries.
telor33 collects the following categories of personal data from Members and, where applicable, from visitors to the Platform:
3.1 Identity Data — Full legal name, date of birth, gender, nationality, and copies of identity documents such as the Malaysian National Identity Card (MyKad) or passport, collected for Know Your Customer (KYC) and age verification purposes.
3.2 Contact Data — Registered Malaysian mobile number, email address, and residential address in Malaysia or the Member's country of residence.
3.3 Financial Data — Payment method details (e.g., Touch n Go eWallet account reference, Boost account reference, bank account details for Maybank, CIMB, or Public Bank), deposit and withdrawal history, and balance records. telor33 does not store full payment credentials; transaction processing is handled by compliant third-party payment processors.
3.4 Account and Gaming Data — Login credentials (username, hashed password), game participation history, betting records, bonus usage, session activity, wagering patterns, and responsible gaming tool settings.
3.5 Technical Data — IP address, device type, operating system, browser type and version, referring URLs, and session identifiers collected automatically when you access the Platform.
3.6 Communications Data — Records of correspondence with telor33 customer support, including live chat transcripts and any support tickets submitted.
telor33 collects personal data through the following means:
telor33 processes your personal data for the following purposes:
telor33 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis:
All third parties engaged by telor33 are required to process personal data only for specified purposes and in accordance with applicable data protection standards.
7.1 As an online platform serving Malaysian players and operating under an international gaming licence, telor33 may transfer personal data to and from jurisdictions outside Malaysia in the course of providing its Services. Such transfers may include data shared with game providers, payment processors, or cloud infrastructure providers located in other countries.
7.2 Where personal data is transferred internationally, telor33 takes appropriate safeguards to ensure that your data receives a level of protection consistent with applicable data protection standards, including the use of contractual clauses and data processing agreements with third-party recipients.
8.1 telor33 retains personal data for as long as your account is active and for such further period as is required or permitted by applicable law, including anti-money laundering regulations and gaming licence conditions. Regulatory requirements typically mandate the retention of transaction and identity records for a minimum of five (5) years following the closure of an account.
8.2 Where data is no longer required for its original purpose and there is no legal basis for continued retention, telor33 will securely delete or anonymise the relevant personal data in accordance with our internal data lifecycle policies.
9.1 telor33 uses cookies and similar tracking technologies on the Platform to enable core functionality, maintain your login session, and analyse how the Platform is used. The categories of cookies deployed include:
9.2 You can manage your browser's cookie settings to restrict or delete cookies, though disabling strictly necessary cookies may impair your ability to log in and use the Platform. telor33 does not use third-party advertising or behavioural tracking cookies.
10.1 telor33 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform, hashed password storage, two-factor authentication (2FA) availability, access controls limiting staff access to personal data on a need-to-know basis, and regular security reviews.
10.2 While telor33 takes all reasonable steps to safeguard your personal data, no online platform can guarantee absolute security. You are responsible for keeping your telor33 login credentials confidential and notifying us immediately if you suspect unauthorised access to your account.
Subject to applicable data protection law, you have the following rights in relation to your personal data held by telor33:
To exercise any of these rights, please contact telor33 at [email protected]. We will respond within thirty (30) days. We may require identity verification before processing your request.
The telor33 Platform and Services are strictly intended for adults aged 21 years and above. telor33 does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from an individual below this age threshold, we will take immediate steps to delete such data and close the associated account. If you believe a minor has accessed or registered on the telor33 Platform, please notify us immediately at [email protected].
13.1 telor33 reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. The updated Policy will be posted on this page with a revised effective date. Material changes will be communicated to registered Members via a notice on the Platform or by email to your registered address.
13.2 Your continued use of the telor33 Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms.
For any privacy-related queries, data subject access requests, or complaints regarding the handling of your personal data by telor33, please contact our data protection team via:
We will acknowledge receipt of your query within two (2) business days and aim to resolve all privacy matters within thirty (30) days. If you are dissatisfied with our response, you may escalate your complaint to the relevant data protection authority in your jurisdiction.
What every telor33 Member should know about how we protect their data
All data exchanged between your device and the telor33 Platform is encrypted using 256-bit SSL/TLS. Whether you're logging in from Kuala Lumpur or Penang, your credentials and financial data travel securely at all times.
telor33 does not sell, rent, or trade your personal data to third-party marketers. Data shared with service providers is strictly limited to what is necessary to deliver the Services you use on the Platform.
You have the right to access, correct, delete, and port your personal data held by telor33. Submit a request at any time via live chat or email and we will respond within 30 days.
telor33 does not store your full payment credentials. Transactions via Touch n Go eWallet, Boost, Maybank, CIMB, and Public Bank are processed through compliant, PCI-DSS-aligned third-party payment partners.
telor33 retains data only as long as required by law or to deliver the Services. Post-account closure, records are kept for the minimum period mandated by gaming and AML regulations, then securely deleted or anonymised.
telor33 does not knowingly collect data from anyone under the age of 21. Age verification is conducted at registration and at withdrawal, and accounts found to be held by minors are immediately closed and reported.
Privacy and security are foundational to how telor33 operates. Log in to your account, check your privacy settings, or explore our full game catalogue — knowing your data is handled with the same care we put into every aspect of the Platform.
⚠ 21+ only. Please gamble responsibly.